Privacy and security


This service is offered by:
Betrust N.V.
Helenboslaan 30
2630 Aartselaar


Betrust NV processes personal information in compliance with this privacy statement. For further information, questions or comments on our privacy policy, please contact SupportDesk via

Purposes of the processing

Betrust NV collects and processes customers’ personal data for customer and order management (customer administration, order/delivery follow-up, invoicing, solvency follow-up, profiling and the sending of marketing and personalised advertising).

In relation to the information you provide Betrust NV can act as processor for the sender you have received your link (https) from (the controller). For more information about this, we refer you to the privacy policy of the sender.

Legal foundation for the processing

Personal data is processed based on Article 6.1. (consent) of the General Data Protection Act.

Transfer to third parties

If required to achieve the set purposes, the customers’ personal data will be shared with other companies (in the Betrust NV group) within the European Economic Area, which are linked directly or indirectly with Betrust NV or with any other partner of Betrust NV.

Betrust NV guarantees that these recipients will take the necessary technical and organisational measures for the protection of personal data.

Retention period

Personal data processed for customer management will be stored for the time necessary to satisfy legal requirements (in terms of bookkeeping, among others).

Right to inspection, improvement, deletion, limitation, objection and transferability of personal data

The customer has at all times the right to inspect their personal data and can have it improved/improve it should it be incorrect or incomplete, have it removed, limit its processing an object to the processing of their personal data based on Article 6.1 (f), including profiling based on said provisions.

Furthermore, the customer is entitled to obtain a copy (in a structured, standard and mechanically readable form) of their personal data and to have said personal data forwarded to another company.

In order to exercise the aforementioned rights, the customer is requested to:

  1. Adjust the settings of their customer account; and/or
  2. Send an e-mail the following address:

Direct marketing

The customer is entitled to object free of charge to the processing of any processing of their personal data aimed at direct marketing.


The customer has the right to file a complaint with the Belgian Privacy Protection Commission (35 Rue de la Presse, 1000 Brussels -

Use of Cookies

Cookies are items of information that a website transmits to the hard disc of an individual visitor to a website for registration purposes. Cookies enable the website to store information which can considerably facilitate use of the website. Betrust N.V  uses cookies to make your online experience more pleasant. For example, a cookie is used to register your choice of language so that for your next visit, the language of your choice will automatically appear on the screen. The use of the SMS service on this website is also controlled by cookies. If you do not want to receive any cookies or if you would like to be warned by your browser when a cookie is sent, you can consult the "help" section of the browser. If you refuse all cookies, some parts of the website may no longer be accessible. Pages consulted on the website are registered. We use anonymous information provided by this registration to improve the quality of our website.

Links to other sites

If you are offered links to other sites, these are for informative purposes only. You are advised to carefully read the wording of other sites' privacy stipulations. Betrust N.V cannot be held responsible for site content or for the practices of the owners or operators of these sites.